The smallest thing can make the greatest impact

When a set-back happens, it’s what we do next that matters. So whether it’s a chip in your windscreen or a fall in tyre pressure, we’ll be there for you and your Volvo.

We’ll take care of it while you wait

When you arrive, one of our trained experts will assess the damage to your Volvo and agree the conditions of your repair with you. If for any reason we’re unable to complete your repair immediately, we’ll discuss alternative options with you to help you get back on the road as soon as possible.

WINDSCREEN

We also do replacements

Windscreen repairs depend on the size and location of the damage, and our retailers will work to the guidelines determined by the Volvo Safety Standards.

If your chip falls outside of the necessary requirements, you may need a windscreen replacement – which we can also organise for you.

See below for terms and conditions.

TYRES

A closer look

We aim to repair all punctures that are brought to our retailers. However, we may not be able to offer our complimentary service if there is:

  • less than 1.6mm of tread across the central ¾ of the tyre
  • secondary damage caused by the injuring object
  • ageing/deterioration of the tyre
  • any bead damage
  • an exposed cord
  • a faulty/poor previous repair

See below for terms and conditions.


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Terms and Conditions

Windscreen repair. What is covered?

Windscreen repairs, for Volvo cars only, will be assessed initially to establish that the damage is reparable as stipulated by Volvo Safety Standards:

  • Red Zone: Repairs cannot be carried out
  • Yellow Zone: Repairs for damage a maximum of 15mm in diameter
  • Green Zone: Repairs for damage a maximum of 25mm in diameter
  • A repair must be a minimum of 100mm distance from any other repair

You will be advised as soon as possible if the damage can be repaired. In the case where the windscreen is unrepairable, you will be offered the option of chargeable replacement. Where applicable, the option to have the replacement through your insurance company will also be offered.

Once it has been confirmed that the damage can be repaired, the repair will be untaken by Waterhouse Volvo. The repair will be completed using a professional grade windscreen repair resin method.

Tyre Repair. What is covered?

Tyre repairs, for Volvo cars only, will be assessed initially to establish that the damage is reparable. If the tyre displays any of the following characteristics, a puncture repair will not be attempted.

  • Tread depth (below 1.6mm across the central ¾ of the tyre tread throughout the entire circumference)
  • Secondary damage - caused by the injuring object
  • Ageing/deterioration of tyre rubber
  • Bead damage
  • Exposed cords
  • Faulty/poor previous repairs

There are certain recommendations set by the British Standard (BS AU 159) that must be adhered to for a puncture repair to be carried out safely. They define limits to the location, size and number of repairs that can be carried out on a tyre. To meet these recommendations and adhere to the safety guidelines, we will only repair a puncture sustained in the ‘minor repair area’ which is the central ¾ of the tyre. If the tyre has a puncture anywhere outside of this area, we cannot safely repair this section as it is too close to the sidewall. Additionally, if a puncture is over 6mm in diameter, regardless of whether it is in the safe area or not, a repair cannot be carried out as the damage is too big for a safe repair. You will be advised as soon as possible if the puncture can be repaired. In the case where the tyre is unrepairable, you will be offered the option of chargeable replacement.

While you wait repairs

Whenever possible, we will endeavour for the repair work to commence as soon as possible after the initial assessment, while you wait. The time required for the repair will be confirmed and needs to be agreed with prior to the repair being started.

The timeframe to commence and complete work is at the Waterhouse Volvo's discretion. If the work cannot be carried out post the initial assessment, we will discuss alternative options with you.

What to do if you have a complaint

If you have a complaint about the repair work conducted on your vehicle, you should address the complaint to the Waterhouse Volvo. If you have a complaint about any other element, please contact Volvo Cars Customer Services.