Mercedes-Benz Roadside Assistance

Mercedes-Benz Roadside Assistance is designed to keep you moving with complete peace of mind, 24/7, wherever you travel across the UK and Europe – regardless of who is driving the car.

If your Mercedes-Benz was registered after October 24, 1998, free-of-charge cover is available and is automatically renewed or restarted when your Mercedes-Benz is serviced by an approved service centre such as Waterhouse.

All new Mercedes-Benz models come complete with comprehensive Roadside Assistance free-of-charge for three years. All Approved Used cars also receive automatic cover for one year.

Always By Your Side

With Mercedes-Benz Roadside Assistance cover, a trained Mercedes-Benz technician is always just a phone call* away from getting you back on the road.​

Cover includes:

Technical breakdown

If you can’t start your car or continue your journey because of technical or safety reasons, we’ll help you back on the road.​

Accident assistance

If you’ve had an accident, we’ll be by your side to help you get back on the road afterwards – no matter whose fault it is.​

Minor mishap

If your car is unable to start due to a small problem – say, you’ve lost your keys or run out of fuel – we can get your Mercedes-Benz fixed and on the move quickly.​

Vandalism/Attempted theft

When you can't begin or continue your journey for technical, safety, or legal reasons after vandalism or an attempted theft, we'll be there to help.

Renewing Your Cover

To maintain Roadside Assistance cover, simply service your car at any official Mercedes-Benz Retailer. You'll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a Mercedes-Benz Recommended Service.

*If calling from abroad, or if you have connection problems dialing the number above from your mobile phone, please call +44 (0) 207 975 7077