Mercedes-Benz Roadside Assistance

Mercedes-Benz Roadside Assistance is designed to keep you moving with complete peace of mind, 24/7, wherever you travel across the UK and Europe – regardless of who is driving the car.

If your Mercedes-Benz was registered after October 24, 1998, free-of-charge cover is available and is automatically renewed or restarted when your Mercedes-Benz is serviced by an approved service centre such as Waterhouse.

All new Mercedes-Benz models come complete with comprehensive Roadside Assistance free-of-charge for three years. All Approved Used cars also receive automatic cover for one year.

Always By Your Side

With Mercedes-Benz Roadside Assistance cover, a trained Mercedes-Benz technician is always just a phone call* away from getting you back on the road.

Cover includes:

Technical breakdown

If you can’t start your car or continue your journey because of technical or safety reasons, we’ll help you back on the road.

Accident assistance

If you’ve had an accident, we’ll be by your side to help you get back on the road afterwards – no matter whose fault it is.

Minor mishap

If your car is unable to start due to a small problem – say, you’ve lost your keys or run out of fuel – we can get your Mercedes-Benz fixed and on the move quickly.

Vandalism/Attempted theft

When you can't begin or continue your journey for technical, safety, or legal reasons after vandalism or an attempted theft, we'll be there to help.

Renewing Your Cover

To maintain Roadside Assistance cover, simply service your car at any official Mercedes-Benz Retailer. You'll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a Mercedes-Benz Recommended Service.

*If calling from abroad, or if you have connection problems dialing the number above from your mobile phone, please call +44 (0) 207 975 7077

Company Info

Company Information

Waterhouse Business Park, 2-8 Baynes Place, Chelmsford, United Kingdom, CM1 2QX

Reg Office: Water Lane, Bures, CO8 5DE

Reg. Company Number: 1626442

VAT Reg. No. 720339364

Waterhouse Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Waterhouse Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders. We can introduce you to a selected panel of lenders, which includes Volvo Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volvo Financial Services, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volvo Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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