Customer Reviews - Sales

This is my seventh Volvo car. Mark Swash, Sales Consultant Sue the Manager were extremely welcoming, helpful and highly professional. My experience is by far the best among all Volvo dealers I dealt with over the last 30 years.
Dr Fahal - Oct 2020

"We would like to thank the team at Waterhouse for the courtesy and help that you gave us when we purchased our new car. Not only was the car perfectly prepared, but you took the time to explain, every detail, function and feature. The service that Kevin and the team provided was first class and we would not hesitate to recommend Waterhouse to our friends."
Bob & Diana Wilkins

"Kevin listened to our needs and pulled out all the stops to help us with both sourcing the car and also the finance. Nothing was too much trouble and all members of your team were extremely polite and service oriented. I would have no hesitation in recommending a Volvo and I would also recommend purchasing from this dealership"
James Scott - New XC90

Thank you Card

Constant personal and helpful service. Worked very hard to find the car I wanted from stock. Because I am still isolating due to health conditions everything was conducted by email telephone scanning and bank transfer and the car was delivered to me. Could not have asked for anymore. My Third XC60 and second purchased from Waterhouse and I will never go elsewhere with this level of service. Special thanks are due to Mr John Mayhew as nothing was too much trouble.
Bernard Fox - Sep 2020


The customer service was impeccable, Kevin was hospitable and friendly. Always willing to chat on the phone and ensured the handover was smooth and customer centric.The staff were accommodating and informative. Very pleasant process
Kevin Smith Aug 2020

"Just to say thank you for all that you have done. We could not have asked for a better service. From our initial enquiry with Sue, we have found the staff have given us the best customer experience we have ever had. This is by far the best motability service we have ever had. I hope we are the first of many motability customers you have, we cannot recommend Waterhouse Volvo highly enough. As a result we are Volvo customers for life!"
Carol Kirby

Further 5 star testimonials:

Service Grade

Name:What was good about your experience?Overall Satisfaction:

Barry Hatton

Actually listened to what I was asking, and came back quickly with relevant answers.
Was dealt with in a very professional way, whilst being personable and friendly.
Gave me the confidence that I was dealing with somebody who knew what he was doing.

5

Simon Bradshaw

The customer service from ordering the car to taking delivery Kevin and sue kept me up to date with how the order was going and then taking delivery was exceptional.

5

Eira Francksen

They have gone out of there way to make both myself and my husband welcome every time we have visited the dealership, making the purchase of our new car an exciting and pleasant experience.

5

Stephen Moore

Sue was patient and informative and they worked as a whole team.

5

Cameron Bradshaw

Friendly, well informed, no pressure salesmanship, all staff committed to providing a good experience for the customers.

5

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