Customer Reviews - Sales Team

3rd in the Volvo Dealer Network for Overall Customer Satisfaction!

"We would like to thank the team at Waterhouse for the courtesy and help that you gave us when we purchased our new car. Not only was the car perfectly prepared, but you took the time to explain, every detail, function and feature. The service that Kevin and the team provided was first class and we would not hesitate to recommend Waterhouse to our friends."
Bob & Diana Wilkins - Purchased Used XC90

"Kevin listened to our needs and pulled out all the stops to help us with both sourcing the car and also the finance. Nothing was too much trouble and all members of your team were extremely polite and service oriented. I would have no hesitation in recommending a Volvo and I would also recommend purchasing from this dealership"
James Scott - New XC90

Thank you Card

"Felt that we had a good deal. Made to feel special particularly on the day we took delivery with the 'hidden' car and flowers. Nice atmosphere and service in the showroom, including good coffee!"
Kate Lotts - New V60

"Unbiased opinion, friendly service, nothing was too much trouble in any aspect. Any query was dealt with in a very efficient manner. Made to feel 'part of the family'."
Graham Kirkland - Purchased New C30

"Thank you so much for making our decision and purchase so easy. Fantastic service and a really wonderful car."
Richard Furness and Family

"Just to say thank you for all that you have done. We could not have asked for a better service. From our initial enquiry with Sue, we have found the staff have given us the best customer experience we have ever had. This is by far the best motability service we have ever had. I hope we are the first of many motability customers you have, we cannot recommend Waterhouse Volvo highly enough. As a result we are Volvo customers for life!"
Carol Kirby - New V40

"I wish to say how pleased we are with our new Volvo XC70 and to thank you and the team at waterhouse for your excellent servie enabling us to buy our new car. Usually Ihate the process of changing cars, but this was not the case this time.It was an enjoyable experience and you were very patient in letting us see the XC60 and XC70. The ceremony for collection was wonderful and the little touches of the bouquet for my wife and the hidden sweets for MAx were very thoughtful. We were sorry to see our old XC90 go but i would say how pleased we are with the recent dealings with your service department . This encouraged us to buy our new car from Waterhouse. Thank you once again to all at Waterhouse."
Stephen Foakes - New XC70

Thank you Card
Thank you Card

"Thank you so much for all your help when purchasing our lovely B Class last week. We are thrilled with it. Thank you to Fraser for all his help and patience during the transaction and wish you every success in your career with Waterhouse. Thank you Sue for making George and I so welcome in such a relaxed atmosphere, thank you for your help with the finance side to make the deal easier. Thank you also for the beautiful flowers, they are as fresh today as they were last week! "

"Thank you all so much for the huge effort you all put in the surprise when I came in on Thursday for my car to be serviced! I had no idea whatsoever that I would be driving away in that new car. You all are such scheming, lying, dramatic, lovely people and you made my day. I have never known any other dealership that gets so much pleasure out of selling their cars."

Further 5 star testimonials:

Service Grade

Name:What was good about your experience?Overall Satisfaction:

Barry Hatton

Actually listened to what I was asking, and came back quickly with relevant answers.
Was dealt with in a very professional way, whilst being personable and friendly.
Gave me the confidence that I was dealing with somebody who knew what he was doing.


Simon Bradshaw

The customer service from ordering the car to taking delivery Kevin and sue kept me up to date with how the order was going and then taking delivery was exceptional.


Eira Francksen

They have gone out of there way to make both myself and my husband welcome every time we have visited the dealership, making the purchase of our new car an exciting and pleasant experience.


Stephen Moore

Sue was patient and informative and they worked as a whole team.


Cameron Bradshaw

Friendly, well informed, no pressure salesmanship, all staff committed to providing a good experience for the customers.


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